Privacy Policy
Last Updated: July 1, 2026
This Privacy Policy explains how FreightPlaza B.V. collects, uses, stores, shares, and protects personal data when you use freightplaza.com.
This Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679, also known as the GDPR.
1. Data Controller
The data controller responsible for your personal data is:
FreightPlaza B.V.
Tramweg 7a 1
3255 MB Oude-Tonge
The Netherlands
Phone: +31-113-405088
Email: info@freightplaza.com
2. Personal Data We Collect
We may collect the following categories of personal data:
- Name
- Company name
- Job title
- Business address
- Email address
- Phone number
- Login/account details
- Freight, shipment, or enquiry details
- Communication records
- Billing and payment-related information
- IP address Browser and device information
- Cookie and website usage data
- Technical logs and security data
We only collect personal data that is necessary for the purposes described in this Privacy Policy.
3. How We Collect Personal Data
We collect personal data when you:
- visit our Website;
- create an account;
- submit an enquiry;
- request freight or logistics services;
- contact us by email, phone, or form;
- subscribe to updates;
- use our online platform;
- interact with cookies or analytics tools.
We may also receive business contact information from third-party business partners, carriers, shippers, or publicly available business sources, where legally permitted.
4. Purposes and Legal Bases for Processing
Under Article 6 GDPR, personal data must be processed using a valid legal basis, such as consent, contract, legal obligation, or legitimate interest.
We process personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide access to the Website and platform | Contract / legitimate interest |
| To create and manage user accounts | Contract |
| To handle freight enquiries and logistics-related requests | Contract / pre-contractual steps |
| To communicate with users and business contacts | Contract / legitimate interest |
| To send service-related updates | Contract / legitimate interest |
| To send marketing emails, where required | Consent / legitimate interest where legally permitted |
| To process invoices, payments, and accounting records | Legal obligation / contract |
| To improve Website functionality and user experience | Legitimate interest |
| To protect the Website from fraud, abuse, and cyber threats | Legitimate interest / legal obligation |
| To comply with legal and regulatory obligations | Legal obligation |
| To manage disputes, claims, or enforcement matters | Legitimate interest / legal obligation |
5. Legitimate Interests
Where we rely on legitimate interest, our interests may include:
- operating and improving the Website;
- securing our platform;
- preventing fraud or misuse;
- responding to business enquiries;
- managing B2B relationships;
- maintaining business records;
- enforcing our legal rights.
We balance these interests against your privacy rights before processing your data.
6. Cookies and Similar Technologies
We use cookies and similar technologies for:
- essential Website functionality;
- analytics;
- performance monitoring;
- security; user preferences;
- marketing, where consent is required.
Non-essential cookies will only be used where legally permitted and, where required, after your consent.
Please refer to our separate Cookie Policy for more details.
7. Sharing Personal Data
We may share personal data with:
- hosting providers;
- IT service providers;
- payment processors;
- accounting and tax advisors;
- legal advisors; freight, carrier, or logistics partners where required for the service;
- analytics and security providers;
- public authorities where legally required.
We do not sell personal data.
Where service providers process data on our behalf, we require appropriate contractual safeguards.
8. International Data Transfers
Your personal data may be transferred outside the European Economic Area where our service providers or business partners are located outside the EEA.
Where this happens, we will use appropriate safeguards, such as:
- European Commission adequacy decisions;
- Standard Contractual Clauses;
- contractual, technical, and organizational safeguards.
The European Data Protection Board identifies Standard Contractual Clauses as a commonly used safeguard for transfers to non-EEA countries under GDPR Article 46. The European Commission also publishes adequacy decisions for countries considered to provide an adequate level of data protection.
9. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Typical retention periods include:
| Data Category | Retention Period |
|---|---|
| Account data | For as long as the account remains active, then up to 24 months |
| Business enquiries | Up to 36 months after last contact |
| Contract and transaction records | Up to 7 years where required for accounting/tax purposes |
| Invoices and financial records |
7 years |
| Marketing consent records |
Until consent is withdrawn, plus a reasonable proof period |
| Website logs and security records | Usually 6–24 months |
| Dispute-related records | Until the dispute is resolved and limitation periods expire |
Dutch business and tax records may need to be retained for at least seven years, while GDPR requires personal data not to be kept longer than necessary.
10. Data Security
We use appropriate technical and organizational measures to protect personal data, including:
- access controls;
- secure hosting;
- encryption where appropriate;
- backups;
- malware protection;
- system monitoring;
- staff access restrictions;
- security reviews.
However, no internet-based system can be guaranteed to be completely secure.
11. Your GDPR Rights
Under the GDPR, you may have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right not to be subject to solely automated decision-making
The European Data Protection Board lists these as core GDPR data subject rights.
12. Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect processing carried out before the withdrawal.
13. Right to Object to Marketing
You may object to direct marketing at any time.
You can do this by:
- clicking the unsubscribe link in our emails, where available; or
- contacting us at info@freightplaza.com.
14. Automated Decision-Making
We do not currently use personal data for decisions based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update this Privacy Policy and provide legally required information.
15. Children’s Privacy
Our Website and services are intended for business users and adults.
We do not knowingly collect personal data from children under
16. Complaints
If you believe your personal data has been processed unlawfully, please contact us first at:
info@freightplaza.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
The Dutch Data Protection Authority is the independent supervisory authority in the Netherlands for the protection of personal data.
17. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
18. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this Website.
If we make material changes, we may notify users through the Website or by email where appropriate.
19. Contact
For privacy-related questions or requests, please contact:
FreightPlaza B.V.
Tramweg 7a 1
3255 MB Oude-Tonge
The Netherlands
Phone: +31-113-405088
Email: info@freightplaza.com